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Standard 1: Professionalism and Expertise |
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We share our expertise with students and the wider community:
- First Aider Helpline, led by Sarah, available for all Whiteleaf-qualified First Aiders
- Our newsletter keeps all friends of Whiteleaf up to date with First Aid news
- We post regular First Aid Updates on our website
- We post useful information and answer questions from Fans on our Facebook page.
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| Standard 2: Training Style |
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Our training features include:
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Small groups
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Fun style – learning should be enjoyable
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Relaxed environment – we never put a student on the spot
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Storytelling - to bring First Aid to life
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Personal attention and support |
| Standard 3:Building lasting relationships |
- We aim to build long-term relationships with students, customers and suppliers
- We are always available for advice and support via email or telephone
- We provide an online education centre to support First Aiders
- Our newsletter provides ongoing distance learning opportunity
- We will remind you when you are due for an annual update or your certificate is soon to expire
- We will let you know about any new courses we launch that are relevant to you.
- We work with you to develop an invoicing system that suits your organisation
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| Standard 4:Training with H.E.A.R.T. |
- We operate a corporate social responsibility policy titled “Helping Environments And Responsible Trading” (H.E.A.R.T.) to make sure we are giving back to our local and world community
- We offer special rates on all of our courses for charities.
- We run events to support local charities and offer a number of courses for charities to use as fundraisers every year.
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| Standard 5: Availability of information, flexible booking |
- Scheduled course dates are programmed months ahead
- Scheduled dates are available online
- Prices, including group prices, are available online
- We take bookings online, via telephone or via email
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| Standard 6: Accessibility of training |
- Office and training room on Milton Park
- Can book individuals on scheduled courses
- The option to use our training venue for group bookings
- Evening or weekend group training at no extra cost
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| Standard 7: Customer service |
- The Whiteleaf team is friendly and always willing to talk through your needs and offer assistance/solutions. If we can’t help, we’ll help you find someone who can.
- We give every call or email personal attention
- We put as much information as we can online for people to access in their own time
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| Standard 8:Responsive to customer needs and feedback |
- We issue evaluation forms after each course
- We welcome constructive feedback and are not too proud to make changes if required.
- We constantly strive to exceed our customers expectations
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| Standard 9: Price |
- Whiteleaf prices are highly competitive and offer great value for money
- You will not get the same value package at a better price
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